Welcome to PILATES IN CLASS (PIC Studio Cardiff). By booking a class, purchasing a membership, or using our website or studio, you agree to the terms below. We’ve kept things as clear and friendly as possible to help keep our space supportive, respectful, and running smoothly.
1. Bookings & Class Attendance
- All classes must be booked in advance through our online system.
- If you are more than 5 minutes late, your spot may be given to someone on the waitlist and your credit forfeited.
- We may occasionally make changes to the timetable, instructors, or class formats when needed.
2. Class Cancellations & No-Shows
- Please cancel at least 24 hours in advance to avoid losing your credit.
- Late cancellations and no-shows will result in the credit being deducted from your account.
- This applies to both single credits and members with unlimited or class pack options.
3. Memberships & Cancellations
- Monthly memberships renew automatically on the same date each month.
- We require 30 days’ written notice to cancel any membership. Please email: info@pilatesinclass.com
- Memberships are non-refundable and cannot be paused or extended unless agreed in advance (e.g. for medical reasons with proof).
4. Class Packs & Credits
- All credits and class packs are valid for the duration stated at purchase.
- Unused credits will expire after the validity period.
- Credits are non-refundable and non-transferable.
- Extensions may be granted in exceptional cases such as illness or injury, with supporting documentation.
5. Health & Safety
- By attending classes, you confirm that you are in good physical health and aware of any personal limitations.
- It is your responsibility to inform the instructor of any injuries, health concerns, or pregnancy before class starts.
- We reserve the right to suggest alternatives or refuse participation if a class may not be suitable for you.
6. Liability Waiver
- You participate in all classes at your own risk.
- PIC Studio Cardiff and its team are not liable for any injury, loss, or damage that may occur during your visit or class participation.
7. Personal Belongings
- Please keep all personal items in the designated areas during class.
- PIC Studio Cardiff is not responsible for lost, stolen, or damaged belongings.
8. Behaviour & Conduct
- We are a respectful, women-only space where all members should feel safe, welcome, and supported.
- Disrespectful, disruptive, or inappropriate behaviour will not be tolerated and may result in membership termination.
9. Photography & Media
- Please respect the privacy of others. Do not film or take photos in class unless only you are visible, or you have permission from everyone else in the shot.
- Occasionally, we take photos or short videos in the studio for social media. Let a team member know if you’d prefer not to be included — no questions asked.
10. Changes to Terms
- These Terms & Conditions may be updated as needed. We will notify you via email or in-studio signage if important changes are made.
Contact Us
For any questions or requests:
📧 info@pilatesinclass.com
